FAQ - Les questions les plus fréquentes sur les services de Mary's

Questions Les Plus Fréquentes

About us

What kind of services can you offer me?
We are a travel agency based in Prague, offering all kind of travel services connected with your stay in Czech Republic and Hungary. We provide accommodation in all types and categories, transfers within Budapest and all around Hungary, sightseeing tours, river cruises, sport activities and programes for incentive groups; international bus tickets, table reservations in restaurants, tickets for cultural events, Budapest Card, and so on.
In what language can I send you my request?
Our friendly colleagues are ready to communicate whith you in English, Hungarian, German, Spanish, French, Italian, Russian and Czech languages.
How can I reach your office?
You can contact us by phone (+420 222 254 007, +420 603 553 333), by skype (marys-travel), by email (travel@marys.cz) or by fax (+420 222 252 215).
Where can I read more information about your agency?
Please visit the following page: general information about Mary's

Services

Comment aller de l'aéroport ou de la gare à l'hébergement choisi?
Nous proposons notre service de transfert. Si vous le réservez, le chauffeur attendra dans la salle d'arrivée avec un tableau sur lequel apparaitra votre nom.
Puis-je acheter la Budapest Card par vous?
Oui, nous proposons aussi la Budapest Cards. Si vous souhaitez l'acheter, informez-nous et elle sera à votre disposition chez notre partenaire directement dans le centre de Budapest. Pour plus d'informations, merci de consulter notre page Budapest card.
Comment puis-je me déplacer à Budapest? Pouvez-vous m'aider?
Oui, une fois votre réservation finalisée, nous vous enverrons des informations utiles comme des conseils pour les excursions, les prix des entrées. Vous saurez ainsi ce qu'il vaut la peine de voir à Budapest à ce moment.
Si j'ai des questions ou des problèmes pendant que je suis à Budapest, comment puis-je obtenir de l'aide?
Noous disposons d'un téléphone d'urgence sur lequel vous pouvez nous appeler 24h/24: 00420 603 553 333

Reservation

Why should I book a room with your assistence, not directly in the hotel?
We provide any travel service you could need, not just the accommodation. We do not charge any fee for the reservations, moreover we guarantee that our prices are lower than the prices of the hotels!!
How can I make a reservation if I know in which hotel I want to stay in?
If you have already chosen the accommodation, please just complete the online reservation form on our website on the page of the hotel. We will immediately check whether the hotel has available room for you and send You our offer within 4-12 hours.
How can I make reservation if I have never been in Budapest and do not know how to choose from the large hotel database you have?
Please send us your request by email to the address travel@marys.cz, informing us what kind of accommodation would you prefer, for what term, how many persons and what is your approximate budget. According to that we will search for the most suitable accommodation for you and send you our offer within 4-12 hours.
Do I have to go to your office before I check-in to the hotel?
No, if you paid for the accommodation in advance you do not need to come to our office, just go directly to the hotel, give the voucher to the hotel receptionist and check-in.
What if I need to cancel my reservation?
Please notice that we need to have the cancellation in written form. The cancellation conditions depend on the accommodation provider, but usually if you cancel the reservation one week ore more ahead, we charge you just by the cancellation fee 300,-CZK per person. Within one week the cancellation fee can be the price of the first night or the whole amount - depending on the conditions of the accommodation provider. You can read more about cancelation fees in our Terms & Conditions.

Payment

How much will you charge for providing accommodation for me?
We do not charge any fees for the reservations at all. Moreover we guarantee lower prices that you would have got directly from the hotel.
How can I pay for the booked services?
There are many possibilities. We would need the payment to be done in advance, but You can pay either by credit card (VISA, EC/MC, AMEX), bank transfer (in EUR, USD or CZK) or trough Western Union.
What confirmation will I get of the payment?
As soon as we receive the booking form or the bank confirmation of the bank transfer we will make a final reservation and send you the Voucher. This voucher is the proof of the reservation and the payment and has to be given to the receptionist at check-in. It includes your name, date of arrival and departure, name of the hotel, and the services that have to be provided, address and contact number to the hotel and to our agency.
Do I get automatically invoice from you?
As most of our clients are tourist, they usually do not ask for invoice. So in case you need one we are happy to send it to you, just please ask for it in advance.
In which currencies can I pay?
In case of bank transfer You may pay in EUR, USD, CZK, HUF. In case of payment by credit card, we will charge the amount in CZK and Your bank will convert to your currency.
Can I pay for the booked services over the Internet?
Yes, you can either use our SSL form, or if it is more suitable for you, You can complete the booking form sent by our colleagues as an email attachment and send it back to us by fax to the number: +420 222 252 215.
Are my credit card details treated safely if I complete the Online Booking Form?
Yes, in case you complete the booking form on our web site, you fill in a SSL (Secure Sockets Layer) form, this way the communication between you and our server will be encoded. That means that no one else can read these information but our travel agency.
If I pay by bank transfer do I need to wait for the voucher until the money arrives to your account?
No, please just send us by fax (+420 222 252 215) or by email the confirmation of the payment from your bank and we make the final reservation and send you the voucher right away.

Discounts

When can I stay in Budapest for lower prices?
The prices of each accommodation depend on the term of your stay. Usually there are 3 prices for one type of room in a year - the Low Season, High Season and Top Term prices. The Top Terms means New Year's Eve, Easter, in some hotels some national holidays are included as well. Low Season is usually between November and March (exl. Christmas Holidays and New Year's Eve). For the rest of the year - from March till November there are mostly High Season prices. So the lowest prices are from November till March (excl. Top Terms), but as there are lots of special offers during June-July-August as well, it is worth to ask for our special offers prices for any time you would like to come to Budapest.
Do I get special price if I book accommodation for longer term or ask for accommodation for a group?
Yes, we are ready to provide you significant discounts in these cases, just send us your request and we will send you our best offer.